Frequently Asked Questions

General Questions

• What is Course Genius Portal? +
  Course Genius Portal is an educational platform that offers professional courses designed to help you advance your career and develop new skills. We provide high-quality, practical courses taught by industry experts.
• How do I enroll in a course? +
  To enroll in a course, simply contact us through our contact form, email, or phone. Our team will guide you through the enrollment process and help you choose the right course for your needs.
• Do I need any prior experience to take these courses? +
  It depends on the specific course. We offer courses for all skill levels, from complete beginners to advanced professionals. Each course page clearly indicates the difficulty level and prerequisites.
• How long do I have access to course materials? +
  Once enrolled, you have lifetime access to all course materials. You can learn at your own pace and revisit content whenever you need to refresh your knowledge.
• What payment methods do you accept? +
  We accept various payment methods to make enrollment convenient for you. Contact our team to discuss payment options that work best for your situation.

Course Content & Learning

• Are the courses self-paced or instructor-led? +
  Our courses are designed to be flexible. You can learn at your own pace while having access to instructor support when needed. This gives you the best of both worlds - flexibility and guidance.
• Will I receive a certificate upon completion? +
  Yes, you'll receive a certificate of completion for each course you finish. This certificate can be added to your professional portfolio and LinkedIn profile to showcase your new skills.
• What if I have questions during the course? +
  We provide ongoing support throughout your learning journey. You can reach out to our support team anytime through email or phone, and we'll help you with any questions or challenges you encounter.
• Are there any assignments or projects? +
  Yes, most courses include practical assignments and projects that help you apply what you've learned. These hands-on activities are designed to reinforce your learning and build your portfolio.
• Can I download course materials for offline viewing? +
  Course material availability varies by course. Contact us for specific information about offline access for the courses you're interested in.

Refunds & Support

• Do you offer refunds? +
  Yes, we offer a 30-day satisfaction guarantee. If you're not satisfied with your course within the first 30 days, contact us for a full refund. We want you to be completely happy with your learning experience.
• How can I get technical support? +
  For technical support, you can contact us via email at [email protected] or call us at +1 (212) 847-5639. Our support team is available Monday through Friday, 9:00 AM - 6:00 PM EST.
• Can I switch to a different course after enrolling? +
  We understand that sometimes your learning goals may change. Contact our support team to discuss your options - we're always happy to help you find the right course for your needs.
• Do you offer group discounts or corporate training? +
  Yes, we offer special pricing for group enrollments and corporate training programs. Contact us to discuss your specific needs and we'll create a customized solution for your team.